To keep things organized we have come up with a short list of policies. If you have any questions about any of these, please feel free to reach out to us.
RELEASES & RESTOCKS:
Releases happen about every two weeks. Currently they happen every other Sunday but this is subject to change depending on schedules, holidays, etc. Release information will always be located at the top of the website in the mint colored banner. Restocks will happen irregularly and not on a set schedule. Please join our Facebook group at www.shopthefashionduo.com to see the latest information about restocks.
All orders ship out within 5 business days or less, excluding weekends and holidays. Items are shipped USPS, and it is the responsibility of the customer to provide and accurate mailing address. Items that are addressed to an incorrect/undeliverable address will not be the responsibility of the Fashion Factory DE. Orders may be replaced/reshipped at the cost of the customer. Fashion Factory DE is also not responsible for delayed USPS shipping.
RETURNS, EXCHANGES & REFUNDS:
For sanitary reasons, all sales are final. If there is an issue with your order please contact us within 7 days of your delivery.
If you have any problems or questions, please email us at: